Shipping policy
Order Processing
At Mutaré Studios™️, we strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-3 business days. You will receive a notification once your order has been shipped.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on your location and the shipping method selected. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- International Shipping: 10-15 business days
Please note that these are estimates and actual delivery times may vary.
Shipping Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Mutaré Studios™️ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Address Accuracy
It is the responsibility of the customer to ensure that the shipping address provided is accurate. Mutaré Studios™️ is not liable for any orders shipped to incorrect addresses provided by the customer. If you realize that you have made an error in your shipping address, please contact us immediately at [Mutarestudios@gmail.com]. We will do our best to assist you, but we cannot guarantee changes once the order has been processed.
Lost, Damaged, or Stolen Packages
Mutaré Studios™️ is not responsible for lost, stolen, or damaged packages. Once the carrier has taken possession of the package, the risk is transferred to the customer. If your package is lost or damaged during shipping, please contact the carrier directly using the tracking information provided. We will assist you to the best of our ability to resolve the issue.
International Shipping Policy
We offer international shipping to many countries. Please be aware that international shipments may be subject to additional customs fees and import duties. These charges are the responsibility of the customer. International delivery times may vary due to customs processing and other factors outside of our control.
Returns and Exchanges
Please refer to our [Refund Policy] for information regarding returns and exchanges. If you have any questions or concerns about your order, please contact us at [Mutarestudios@gmail.com].
Contact Us
If you have any questions about our shipping policy, please contact us at:
Mutaré Studios™️
3207 Turtle Cove
855-458-5070
Mutarestudios@gmail.com