Refund policy

 

At Mutaré Studios ™️, customer satisfaction is our top priority. We strive to provide high-quality products and exceptional service. However, we understand that there may be instances where returns are necessary. Please read our return policy carefully to understand how we handle such situations.

1. No Returns Policy

Mutaré Studios ™️ does not accept returns unless the product is defective or an incorrect item was shipped. We encourage you to carefully review your order before finalizing your purchase.

2. Defective or Incorrect Products

If you receive a defective product or an incorrect item, we sincerely apologize for the inconvenience. In such cases, we will gladly offer a replacement or a refund. To be eligible for a return or exchange, please follow these steps:

  1. Notification: Contact us within 14 days of receiving your order at Mutarestudios@gmail.com. Provide your order number, a description of the issue, and, if possible, photographs of the defect or incorrect item.

  2. Approval: Once your return request is reviewed and approved, we will provide you with instructions on how to return the item to us.

  3. Return Shipping: We will cover the cost of return shipping for defective or incorrect items. Please ensure the product is in its original condition, with all tags and packaging intact.

3. Conditions for Return

To qualify for a return or exchange due to defect or incorrect shipment, the following conditions must be met:

  • The product must be unused and in the same condition as you received it.
  • The product must be in the original packaging with all tags attached.
  • The return request must be made within 14 days of receiving the product.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Exchanges

If you need to exchange a defective or incorrect item for the same product in the correct size or correct item, please follow the return procedure outlined above. Once we receive the returned item, we will ship out the replacement item to you at no additional cost.

6. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

  • Email: Mutarestudios@gmail.com
  • Business Address: 3207 Turtle Cove west palm beach fl 33411
  • Phone Number: 855-458-5070
  • We appreciate your understanding and cooperation. Thank you for choosing Mutaré Studios
  • ™️.

By adhering to this return policy, we aim to ensure that our customers have a positive experience while shopping with us, even when issues arise. If you have any further questions, please do not hesitate to reach out to our customer service team.